Shipping

We are glad to bring our customers great value and service. That’s why we provide free tracked shipping from our warehouses in India to you through various partnered logistics.

DialPets is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will take full responsibility for the original order at no charge.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

You will receive an email with a tracking number once your order is shipped.

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.